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"I was surprised and delighted when I returned home yesterday to find two fabulous bench cushions from your company on my front porch. Just two custom cushions, but you made me feel like I was one of your biggest accounts. Wow! I so much appreciate all you did so my friends and family can enjoy your product in my home."

Portland, Oregon



If you do not see your question answered, or if you require further assistance, please click here.

Will my cushions contain zippers?
Custom cushions will contain a zipper on the back of the cushion. Direct loose poly blown cushions will not have a zipper.

What type of fabric do you use?
Cushion Pros offers 1200+ superior fabrics by Sunbrella, Robert Allen, Tempotest USA, Outdura, Culp, Geobella, Premier, Swavelle, Magnolia, Al Fresco, Bella Dura, Morbern Marine, Richloom, UltraFabrics and Duralee; Cushion Pros can also create your custom cushions and custom pillows with "Customer Owned Fabric." We have made every effort to meet your custom cushion and custom pillow needs.

How and when will my order be shipped?
Your custom cushion, custom pillow order will be shipped and be neatly wrapped in reinforced resined plastic. Orders will be shipped within 15 business days during "off-season," and within 20 business days during "peak-season."  You may however purchase Expedited Production which guarantees shipping within 8 business days, and up to 12 business days during our busy season.

Will I need Fasteners?
This is a personal preference. If your custom cushions will receive a lot of use fasteners will be beneficial. This will prevent your custom cushions from sliding off the furniture, or space in which it sits.

How do I clean my cushions?
Your custom cushions should be cleaned in the capacity denoted when choosing the respective fabric pattern during the design process. Machine washing the cover is not recommended. Please refer to the fabric vendors websites for further cleaning instruction.

How do I measure for my new custom cushions?
We recommend using a straight edge ruler. Measure the depth and width and round to the nearest half inch. Measure the thickness and round to the nearest inch.

I just placed my order but I need to make a change. What should I do?
Don’t worry. We hold orders for twenty four hours to allow for changes. Simply give us a call at 866-554-0804 and we will be glad to help you with your changes.

How do I buy custom cushions using my own fabric?
Select the COF option in the ordering process, located in the lower left hand corner of the fabric selector tool.

Do you offer volume discounts?
Yes. Cushion Pros can make one cushion or thousands of cushions. Please call and we will be glad to give you a quote.

Can I order fabric by the yard?
Yes.  Click Fabric For Sale on the navigation bar to purchase fabric by the yard.

How thick do I make my custom cushions?
This is a personal preference. We have found that three to four inches thick is the most popular choice.

How much fabric will I need with customer own fabric (COF)?
Select the COF button in the ordering process.  Your fabric yardage recommendation will appear in the shopping cart at checkout.

Will my credit card information be safe?
Yes it is extremely safe. Cushion Pros uses SSL for processing your payments online. This is the industry standard and is the most secure.

What type of filling do you offer?
We offer foam filling as standard for (indoor use), densified fiber filling as standard for (indoor/outdoor use) and reticulated filling plus Indura Spring as premium for (indoor/outdoor use).

How do I make a pattern for odd shaped cushions?
Please click here and follow the instructions.

I am having difficulty perusing your site without my computer slowing/freezing up. What do you recommend I do?
Cushion Pros recommends using Mozilla Firefox's broswer. You can download it by  clicking  here and following the instructions.

How do I order fabric swatch samples and/or fabric by the yard?
Click the following link