Cushion Pros accepts cancellations and order revisions up to two (2) business days after order placement. After two business days you will be held liable for the cost of your cushion and no refund will be given.
- Due to our products being custom made we cannot accept any returns. Any claims for damaged/defective items must be submitted within two (2) days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Otherwise, you will be held liable. Please submit all claims to our Customer Care Team firstname.lastname@example.org.
- Cushion Pros is not responsible for cushions the customer does not like because the fabric color or texture does not match the color on their computer monitor. In the event you are not sure of the color of the fabric as it is displayed on your screen, we encourage you to order fabric samples before ordering. Fabric samples are nonrefundable.
- Cushion Pros is not responsible for cushions that are made correctly with the information provided by the customer. Customers must provide dimensions that are accurate.
- Cushion Pros is not responsible for cushions the customer does not like due to the standard placement of ties.
- Cushion Pros is not responsible for templates sent to us for use as patterns. These templates become the property of Cushion Pros and will not be returned to the customer.
- Cushion Pros is responsible for reworking or replacing cushions made with the incorrect fabric(s).
- Cushion Pros is responsible for reworking or replacing cushions when the dimensions vary more than one inch from the dimensions provided by the customer.
- Cushion Pros is responsible for reworking or replacing cushions that are made in a style not specified by the customer.
INCORRECT SHIPPING INFORMATION
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.
Customers will have 45 days to submit their templates or Customer Owned Fabric. Your lead time will begin once we receive your template or Customer Owned Fabric. Please mail your templates to this address:
1120 Everee Inn Road
Griffin, GA 30224
We honor a 1-year manufacturing guarantee for any defects caused by us. Sunbrella and Outdura warrant their fabrics up to 5 years.